Please contact Support with your order number. We will immediately check and refund any duplicate charges.

Yes. You can purchase Gift Memberships that can be activated by the recipient through a special redemption link.

Yes. Escape Plus is available internationally. Some payment methods may vary based on region.

We currently accept:

• Credit & Debit Cards (Stripe)
• PayPal
• Apple Pay
• Google Pay
• (availability depends on your region)

No. All Escape Plus memberships offer unlimited digital reading

All books inside Escape Plus are part of the digital library. After cancellation, access ends when the billing period expires.

Purchased eBooks (non-subscription) remain yours permanently.

You can cancel anytime through My Account → Subscriptions. After canceling, you keep full access until the end of the current billing period.

Yes. You receive an automated email reminder before every renewal, including yearly renewals.

All memberships renew automatically until cancelled. Billing occurs on the same date you subscribed (e.g., 15th of each month or year).

Yes. You can change your billing cycle at any time. Downgrades apply at the end of your current billing period; upgrades activate instantly.

You can upgrade anytime inside My Account → Subscriptions. Your new tier activates immediately, and the system automatically adjusts your billing.

Simply choose your plan on the Subscription Plan page and complete checkout. The membership activates instantly once payment is confirmed.

• Unlimited Reading: Full access to our digital library.
• VIP: Includes Unlimited Reading + VIP-exclusive books, early releases, and loyalty perks.
• Reader Circle: Includes all VIP benefits + special monthly picks and community extras.

Your membership gives you unlimited digital reading access to all eligible titles inside Escape Plus. Depending on your chosen tier, you may also receive bonus content, early access chapters, exclusive events, and VIP rewards.

Receipts are sent automatically to your email after each purchase or renewal.

You can also access your payment history and invoices in your account under “Orders” or “Subscriptions.”

Payments may be declined due to limits, international restrictions, insufficient funds, security checks, or restrictions on recurring payments.

If this happens, please contact your bank or try another payment method.

All payments are processed through trusted and PCI-certified providers such as PayPal and Stripe.

Escape Readz does not store or access your full payment information at any time.

Yes.

Annual plans include a reduced rate compared to monthly billing.

The discount is applied automatically when selecting an annual subscription.

Yes.

You can enter a Gift Card or promo code during checkout in the “Coupon Code” field.

Gift Card balances can be used for digital purchases and subscriptions until the balance is depleted.

Due to the nature of digital content, purchases and membership fees are generally non-refundable.

Exceptions may apply in cases of duplicate charges or technical issues.

Please contact support if you believe an error has occurred.

You can update your payment method at any time in your account under “Payment Methods.”

New payment details will automatically be used for future renewals.

If a renewal payment fails, your subscription enters a short grace period.

You will receive email notifications to update your payment method.

If the payment cannot be completed after several attempts, the subscription may be paused or canceled.

Subscriptions renew automatically using the payment method selected during checkout.

Your access continues without interruption until the subscription is canceled.

You are charged immediately when starting a subscription.

Renewals occur automatically at the end of each billing cycle (monthly or yearly) unless the subscription is canceled beforehand.

All purchases and subscriptions appear on your bank or PayPal statement under the name

ESCAPEREADZ.

This is the official merchant name of Escape Readz Publishing

Digital products for non-EU customers are generally tax-free.

Taxes may apply depending on your country’s regulations and your payment provider.

Any applicable tax amount is shown during checkout before completing your order.

All purchases in the international store are processed in USD (United States Dollar).

Your bank or payment provider may apply a currency conversion fee depending on your region.

We currently accept the following payment methods:

• PayPal

• Credit and debit cards (Visa, Mastercard)

• Apple Pay

• Google Pay

• Stripe-secured card payments

All payments are processed securely through certified payment partners.

Yes. All reading features work on smartphones, tablets, and desktop browsers without additional software.

Digital products are licensed for personal use only. Sharing, distributing or uploading purchased files is not permitted.

Escape Plus includes a large and growing selection of titles, but not all books are included in every membership tier. New releases or special editions may be added later.

Some books or chapters may only be available with specific subscription levels such as VIP or Unlimited Reading. Please check the membership requirements for that title.

Offline reading is currently not supported for membership content. Downloadable books purchased individually may be saved for offline use if available in PDF or EPUB format.

Try the following steps:

• refresh the page

• clear your browser cache

• try a different browser (Chrome, Safari, Firefox)

• disable browser extensions that may block scripts

If the issue continues, contact our support team.

Access may be restricted if:

• your subscription has expired

• your payment failed

• you are logged into the wrong account

• your membership level does not include this content

Please check your subscription status in your account.

You can access your account from multiple devices. However, sharing your login with other people is not allowed. If unusual activity is detected, access may be temporarily restricted for security reasons.

Most eBooks can be downloaded in PDF or EPUB format unless they are part of a membership-only collection. Membership content is designed for online reading and cannot be downloaded.

No. All Escape Readz titles can be read directly in your browser using our built-in reader. No downloads or external apps are required.

Your membership content is available through the “Escape Plus” section of your account. Access is automatically granted when your subscription is active.

All purchased books can be accessed in your customer account under “My Library” or “Downloads,” depending on the product type. Members can access reading content directly on the Escape Plus platform according to their subscription level.

No. Your account stays active even if your membership expires. You can still access purchased items and reactivate a membership at any time.

Yes. Updating your account email under “Account Details” automatically updates the email associated with your membership and subscriptions.

You may create more than one account, but purchases and memberships cannot be transferred between accounts. For consistency, we recommend using one email for all purchases.

Common reasons include:

• incorrect email or password

• registration with a different email

• disabled cookies in your browser

• account blocked due to repeated failed login attempts

If the issue continues, contact support.

If you wish to permanently delete your account and all associated data, please contact support. Account deletion cannot be undone.

Payment methods for active subscriptions can be updated under “Payment Methods.” New payment details will be used automatically for your next renewal.

Your order history, downloads, and active subscriptions are available in your account dashboard under “Orders,” “Downloads,” and “Subscriptions.”

You can update all addresses under “Addresses” in your account. These settings will be used automatically for future orders.

You can update your account details under “Account Details” in your customer dashboard. Make sure to save your changes before leaving the page.

Click “Lost Password” on the login page, enter your email address, and follow the instructions. You will receive a password reset link within a few minutes.

Go to the “My Account” page and enter your email address and password. If you have forgotten your password, use the “Lost Password” option to reset it.

Please check your spam or promotions folder. If the email is not there, you can request a new confirmation email on the login page or contact support for assistance.

You can create an account during checkout or by visiting the “My Account” page. After registration, you will receive a confirmation email with your login details.

Enter your code during checkout in the “Coupon Code” field. Discounts will be applied before completing the payment.

Orders may be canceled due to incomplete payment, failed verification, or fraud protection triggers. If you believe this was an error, please contact support with your order number.

Yes. You may use a Gift Card or purchase a membership gift (if available). Digital files themselves cannot be transferred to another user.

Yes. You may use a Gift Card or purchase a membership gift (if available). Digital files themselves cannot be transferred to another user.

Currently, we do not offer international shipping for physical products. All available items in the Escape Readz international store are digital.

Try refreshing the page, checking another browser, or reloading the link from your account under “Downloads.” If the issue persists, please contact support.

Yes. Invoices are automatically generated and can be downloaded under “Orders” in your account. A receipt is also sent to your email immediately after purchase.

Digital products cannot be changed or canceled once delivered. For duplicate purchases or technical errors, contact support and we will review your case.

This may occur if you purchased using a different email address than your account email. Please contact support with your transaction ID so we can link the order to the correct account.

Pending status usually indicates that payment has not yet been completed or confirmed by your payment provider. This can happen with PayPal, Stripe, bank verification, or delayed processing. If the status does not update, contact support.

Digital items are available immediately after successful payment. You can access them via the confirmation email or under “Downloads” in your account.

Check your spam, junk, or promotions folder. If the email is not there, make sure you entered the correct email address at checkout. You may also check your order status in your account or contact support.

Your order history is available in your account under “Orders.” There you can view order details, invoices, and download eligible products.

You can check out as a guest or create an account. An account is recommended so you can access your purchases, subscriptions, and invoices at any time.

Add your selected items to the cart and proceed to checkout. Enter your billing details, choose a payment method, and confirm your order. A confirmation email will be sent once the order is completed.

You can reach us directly through the Support Page or via the dedicated Creator/Affiliate contact form.

Yes, creators may use our covers and promotional graphics for reviews, posts, and affiliate promotions—as long as they are not altered or sold.

Yes. Influencers, bloggers, booktokers and creators can apply for collaborations such as paid campaigns, sponsored posts, giveaways, and early access.

Yes, absolutely. ARC reviewers may also join the Affiliate Program to earn commissions on recommendations.

Payments are issued monthly once the minimum payout threshold is reached. You can choose PayPal or bank transfer depending on your country.

Commission rates vary depending on the product category (ebooks, memberships, bundles). Detailed rates are listed inside your Affiliate Dashboard.

You need an active social media presence, blog, or community. We review your application manually to ensure brand alignment and content quality.

After signing up, you receive a personal tracking link. Each time someone purchases through your link, you earn a commission based on the product or membership type.

No. ARC copies are provided for free in exchange for an honest review. ARC readers are not compensated financially.

You should regularly post reviews on platforms like Goodreads, Instagram, TikTok, or your blog. A consistent posting history is helpful, but not required. Honesty and reliability are most important.

Simply create a free account on Escape Readz and apply through the ARC form. Once accepted, you’ll receive early access to upcoming releases in exchange for honest reviews.

Please take a screenshot and send it to support. This helps us identify and fix the issue faster.

Check spam and make sure your email address is correct in your account settings. Contact support if you still can’t find the confirmation.

Mobile browsers may save outdated layouts. Refresh the page twice or clear the mobile cache.

This may happen if your membership expired or didn’t renew successfully. Check your billing status.

Log out and back in. If you changed your plan recently, it can take a few minutes for access to refresh. If access still fails, reach out to support.

Check your browser’s download settings and make sure pop-up blocking is disabled. You can always re-download your files from your account page.

This is usually caused by caching issues. Clear your browser cache or open the page in private mode. If the issue persists, contact support.

Payments may fail due to incorrect card details, insufficient funds, or browser issues. Try another payment method or a different browser.

Please check your spam folder. If you still can’t find it, add our email domain to your safe senders list and request a new link.

Make sure you’re using the correct email and password. If the problem continues, try resetting your password or check if your browser has blocked cookies.