Return & Refund Policy

Last updated: October 19, 2025

1. General Information

Escape Readz Publishing (“we”, “our”, “us”) operates the online store escapereadz.com. This policy explains our voluntary refund conditions for digital products, memberships, and items fulfilled by external partners. Please read carefully before purchasing.

2. Digital Products (eBooks)

All eBook purchases are final once downloaded or accessed. However, we offer a 14-day voluntary return period if the file has not yet been downloaded or opened. To request a refund, contact us at hello@escapereadz.com with your order number and purchase date.

3. Escape Plus Memberships

Escape Plus subscriptions are non-refundable once activated. You may cancel anytime; access remains active until the end of your current billing period. No partial refunds are provided for unused time or early cancellation.

4. Merchandise (Spreadshop)

Physical merchandise offered through our store is produced and shipped by Spreadshop. Escape Readz Publishing acts solely as a storefront and cannot accept returns or issue refunds for these products. All refund and return requests for merchandise must be made directly to Spreadshop under their official Return Policy.

5. Print Books (Draft2Digital)

Printed books are fulfilled and shipped by Draft2Digital (D2D) via external purchase links. All payments, deliveries, and potential returns are handled exclusively by D2D according to their own terms and policies. Escape Readz Publishing does not process or refund orders placed through D2D.

6. How to Request a Refund (eligible cases only)

  1. Send an email to hello@escapereadz.com.
  2. Include your full name, order number, and reason for the request.
  3. Requests must be received within 14 days of purchase for eBooks that have not been accessed.
  4. Once approved, refunds are issued to the original payment method within 5–10 business days.

7. Non-Refundable Items and Services

  • Escape Plus subscriptions (after activation)
  • Gift cards and promo codes
  • eBooks already downloaded or opened
  • Merchandise or print books purchased via external partners

8. Contact Information

Escape Readz Publishing
Helbigsdorfer Weg 4
01169 Dresden, Germany
Email: hello@escapereadz.com
Website: escapereadz.com